IT Support

Need help with IT or to learn more about best practices, look below.

Student on his computer sitting on the Lyceum steps.

IT Best Practices & Helpful Downloads

Helpful resources and so much more.
Minimum Computer Requirements
ComputerWindows or Macintosh
ProcessorCore i5 (or higher), M1 & M2 series (Mac)
RAM16GB or more
Solid State Drive256 GB (or larger)
External Backup Drive1 TB or larger (cloud storage is sufficient)
NetworkWireless 802.11 ac or later
EthernetGigabit Ethernet port or adapter (recommended)
Extended Warranty3 years recommended
OSWindows 10 (22H2) Windows 11 (21H2, 22H2)
macOSMonterey - Sonoma
Camera & AudioBuilt-in webcam & microphone (laptops)
SoftwareMicrosoft Office 2019 or 365 (free download for students)
Anti-virus program

Suggested Computer Links

Apple Products

Dell Products

*On May 2nd, 2022, the School of Pharmacy adopted the Examsoft Computer Requirements as the required computer specifications for all professional students. Above is a summary of Examsoft's requirements and recommendations for your primary computer. You may have other computer requirements if you are using specific software in a research lab. Please refer to the software's website regarding those specifications. 
If you have any questions or concerns about these requirements or your computer, please contact Larry Alexander-Oxford ( or Dr. Gary Theilman-Jackson (


We would like to remind you of the following IT security practices:

  • When submitting helpdesk tickets, please use our SOP helpdesk system -( The SOP helpdesk system can also be accessed from > SOP Service Requests.
  • Avoid using personal email for university business. Always use an email for University correspondence.
  • If your computer has sensitive/confidential information, please register it for security scans using the UM System Registry. The Nessus security agent must be installed for security scans to quickly identify vulnerabilities.
  • Always enable security firewalls.
  • Always encrypt external hard drives and flash drives if possible.
  • Never leave sensitive/confidential physical documents lying open on your desk. Secure in a drawer or file cabinet.
  • Set session/screensaver locks for your computer to lock after 15 minutes of no activity to prevent unauthorized access.
  • Change your passwords every 90 days.
  • Review and delete unused old emails containing sensitive/confidential data.
  • When sending sensitive or confidential emails, use the university email encryption service by typing *encrypt* anywhere in the subject line.
  • Disable iCloud drive and use only university cloud storage. Box meets the requirements to hold both FERPA and HIPAA data.
  • All mobile devices (laptops) must be encrypted. iPhone/iPad data is encrypted by default when a user creates an Apple ID and passcode. Newer Android devices running Android 6.0 or later may also come encrypted by default.
  • Install the recommended security/antivirus software, Sophos Intercept X Advanced, on all university-owned computers.
  • Complete the information security awareness training. All employees in the following EEO categories must complete the online training: EEO 1—Executive, EEO 2—Faculty, EEO 3—Professional, EEO 4—Clerical and Secretarial, EEO 5—Technical and Paraprofessional.
  • Please back up your data. Disk drives WILL fail over time. Backups are the responsibility of the end-user, not SOP IT.
Helpful information for students

Microsoft Office 365 

Please visit and login with your webid and password to download all Microsoft Office apps. If you are a student just use your webid and NOT

Sophos Intercept X Endpoint Protection

Please visit  to download Sophos.


Download MNOVA and license files here


Download Chemdraw and instrucions here.

Meet the IT Team

Need help? Reach out!
Larry Alexander

Larry Alexander

  • Manager of Web Design Services and Network Administrator
Horace Willis

Horace Willis

  • Computer Technician