IT Support
Need help with IT or to learn more about best practices, look below.
IT Best Practices & Helpful Downloads
Helpful resources and so much more.
Aspect | Requirement |
---|---|
Computer | Windows or Macintosh |
Processor | Core i5 (or higher), M1 & M2 series (Mac) |
RAM | 16GB or more |
Solid State Drive | 256 GB (or larger) |
External Backup Drive | 1 TB or larger (cloud storage is sufficient) |
Network | Wireless 802.11 ac or later |
Ethernet | Gigabit Ethernet port or adapter (recommended) |
Extended Warranty | 3 years recommended |
OS | Windows 10 (22H2) Windows 11 (21H2, 22H2) |
macOS | Monterey - Sonoma |
Camera & Audio | Built-in webcam & microphone (laptops) |
Software | Microsoft Office 2019 or 365 (free download for students) Anti-virus program |
Suggested Computer Links
*On May 2nd, 2022, the School of Pharmacy adopted the Examsoft Computer Requirements as the required computer specifications for all professional students. Above is a summary of Examsoft's requirements and recommendations for your primary computer. You may have other computer requirements if you are using specific software in a research lab. Please refer to the software's website regarding those specifications.
If you have any questions or concerns about these requirements or your computer, please contact Larry Alexander-Oxford (lgalexan@olemiss.edu) or Dr. Gary Theilman-Jackson (gtheilman@umc.edu).
We would like to remind you of the following IT security practices:
- When submitting helpdesk tickets, please use our SOP helpdesk system -(https://umsop.atlassian.net/servicedesk/customer/portals). The SOP helpdesk system can also be accessed from rx.olemiss.edu > SOP Service Requests.
- Avoid using personal email for university business. Always use an olemiss.edu email for University correspondence.
- If your computer has sensitive/confidential information, please register it for security scans using the UM System Registry. The Nessus security agent must be installed for security scans to quickly identify vulnerabilities.
- Always enable security firewalls.
- Always encrypt external hard drives and flash drives if possible.
- Never leave sensitive/confidential physical documents lying open on your desk. Secure in a drawer or file cabinet.
- Set session/screensaver locks for your computer to lock after 15 minutes of no activity to prevent unauthorized access.
- Change your passwords every 90 days.
- Review and delete unused old emails containing sensitive/confidential data.
- When sending sensitive or confidential emails, use the university email encryption service by typing *encrypt* anywhere in the subject line.
- Disable iCloud drive and use only university cloud storage. Box meets the requirements to hold both FERPA and HIPAA data.
- All mobile devices (laptops) must be encrypted. iPhone/iPad data is encrypted by default when a user creates an Apple ID and passcode. Newer Android devices running Android 6.0 or later may also come encrypted by default.
- Install the recommended security/antivirus software, Sophos Intercept X Advanced, on all university-owned computers.
- Complete the information security awareness training. All employees in the following EEO categories must complete the online training: EEO 1—Executive, EEO 2—Faculty, EEO 3—Professional, EEO 4—Clerical and Secretarial, EEO 5—Technical and Paraprofessional.
- Please back up your data. Disk drives WILL fail over time. Backups are the responsibility of the end-user, not SOP IT.
Helpful information for students
Microsoft Office 365
Please visit portal.office.com and login with your webid and password to download all Microsoft Office apps. If you are a student just use your webid and olemiss.edu NOT go.olemiss.edu.
Sophos Intercept X Endpoint Protection
Please visit https://itsecurity.olemiss.edu/antivirus to download Sophos.
MNOVA
Download MNOVA and license files here.
Chemdraw
Download Chemdraw and instrucions here.